Order Cancellation

We accept cancellation requests before an order has been shipped or entered production. Orders cancelled before shipment or production will receive a full refund.

Once an order has been shipped, it can no longer be cancelled.

Return Eligibility

You may request a return within 14 days of receiving your order. To qualify, the item must be:

• Unused, unworn, and in its original condition.
• Returned in its original packaging.
• Accompanied by proof of purchase, such as an order confirmation or receipt.

Please do not return an item directly to the manufacturer. Contact Customer Support first to request return authorization.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging. We will review the issue and work to resolve it as quickly as possible.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error, such as a damaged, defective, or incorrect item.
• Shipping costs will be charged no more than once for each order, including returns.
• No restocking fees will be charged for approved returns.
• If an item is damaged, defective, or incorrect due to our mistake, we will cover the return shipping costs.

How to Start a Return

Contact Customer Support before sending an item back. Once your request is approved, we will provide detailed instructions. Returns sent without prior authorization may not be accepted.

Return Address

Please contact Customer Support and receive return authorization before sending an item back. Use the following address for approved returns:

Room 103, 10th Floor, Building 1, No. 17 Huigu West 2nd Road,
Tianfu International Bio-Town, Shuangliu District,
Chengdu, Sichuan, China

Refunds

After we receive and inspect your return, we will email you to confirm receipt and let you know whether your refund has been approved.

Approved refunds are issued to the original payment method within 5–15 business days. The time it takes for the funds to appear may vary depending on your payment provider or financial institution.

Late or Missing Refunds

If your refund has not arrived after the estimated processing period:

1. Check your bank account again.
2. Contact your credit card company, as it may take additional time for the refund to post.
3. Contact your bank to ask about its processing time.

If you have completed these steps and still have not received your refund, contact us using the details below.