Order Processing & Delivery Estimates

Orders are typically processed and shipped within 5 business days after they are placed.

After shipment, estimated delivery usually takes 10–20 business days, depending on your destination, local carrier services, and customs processing, where applicable.

Delivery times are estimates and may be affected by circumstances beyond our control, including customs inspections, severe weather, public holidays, or carrier delays.

Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation Email with a tracking number. You can use the number to check your shipment status through the carrier or a tracking service such as 17track.net.

Tracking updates may take some time to appear after an order is shipped.

Shipping Rates & Import Charges

Shipping costs are calculated at checkout based on your delivery destination, the items in your order, the available shipping method, and any applicable promotions. The final shipping cost will be displayed before you complete your purchase.

Unless otherwise stated, customs duties, taxes, or import fees imposed by your country or region are the customer’s responsibility.

Shipping Destinations

We currently ship to customers worldwide. If carrier or logistics restrictions prevent delivery to your location, Customer Support will contact you to discuss available arrangements or, where necessary, issue a full refund.

For questions about shipping availability, please contact us before placing your order.

Changing Your Shipping Address

If you need to change your shipping address, contact Customer Support as soon as possible. Address changes can only be made before 11:00 PM (PDT, GMT-7) on the day the order is placed.

Once an order has entered processing or has shipped, we are unable to modify its shipping address.

Shipping to an Alternate Address

You may have your order shipped to an address different from your billing address. Please review all shipping details carefully before completing your purchase.

Shipping Methods

Orders are processed and shipped on business days, Monday through Friday, excluding weekends and public holidays. Orders placed on a weekend or public holiday begin processing on the next business day.

Depending on inventory availability, products may ship from domestic warehouses or from facilities in the United States, Canada, or Australia.

We work with international carriers such as FedEx, DHL, UPS, EMS, SF Express, and their local delivery partners.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery period, contact Customer Support. We will work with the carrier to investigate and assist you in locating the package. While carrier transit times are outside our control, we will make reasonable efforts to help and provide shipment updates.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete information provided by the customer.

If you notice an address error, contact us immediately. We will do our best to update the order before it is processed or shipped.